Frequently Asked Questions
Everything you need to know about your audio experience.
What is the standard shipping time for Edifier products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Does Edifier offer a warranty on its speakers and headphones?
Yes, all Edifier products come with a limited 1-year or 2-year warranty depending on the specific model, covering manufacturing defects.
What is your return policy for online purchases?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
How do I pair my Bluetooth speakers with my device?
Switch the speaker to Bluetooth mode using the remote or dial. Search for 'EDIFIER' in your device's Bluetooth settings and select it to connect.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are Edifier products compatible with both Windows and Mac?
Yes, our audio systems and headphones are designed to be plug-and-play compatible with Windows, macOS, iOS, and Android devices.